Privacy | JACKSON TOOLS

Privacy Policy

Maintaining your privacy is really important to us. You entrust us with your information and we take that responsibility seriously.

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ header as below.

This Privacy Policy was last amended on [30/03/2020]

This policy was last updated on [30/03/2020] in line with GDPR requirements. It may be updated in the future and we will post the new version here on our website. We will never deviate from our overall philosophy of maintaining your privacy, though.

1. General Information.

[Jackson Tools] We take security and privacy seriously.

This Privacy Policy explains how we collect, store and use personal data when you browse [www.jacksontoolsdirect.co.uk] or otherwise provide your personal data to us. Please read this Privacy Policy carefully to understand how we will treat your personal data.

2. What information we collect about you.

Your personal data.

When we say your "personal data", we mean any information that identifies any person that you provide to us.

Your "personal data"; may also be contained in information that we collect about you in connection with your order or otherwise interact with us for example by electronic mail.

When it comes to your personal data, we comply with our obligations under the General Data Protection Regulation and any other applicable data protection legislation from time to
time.

Your personal data includes the information you provide, on the [www.jacksontoolsdirect.co.uk/www.jacksontools.co.uk] website (including any forms you complete), or during an electronic mail enquiry about you.

Examples of this personal data include your name, your email address, address including postcode which you provide to us when you set up an account and subsequently amend in the My Account section when you go to checkout; and any correspondence when you contact us.

We do not knowingly collect or solicit any personal data from anyone under the age of sixteen or knowingly allow such persons to purchase goods from us. [www.jacksontoolsdirect.co.uk/www.jacksontools.co.uk] is
not directed at children under the age of sixteen. In the event that we learn that we have collected personal data from a child under age sixteen without verification of parental consent, we will delete that information as quickly as possible.

Information we collect - We collect information about your website usage, to improve our service and to understand trends to enhance and customize our website. Some of this data may be "personal data", where it identifies a person. Here's the information that we collect and how we use it:

We monitor patterns of usage, such as abandoned cart data, so we can understand how what people are interesting in buying from [Jackson Tools] to develop and improve our products and understand customer behaviour.
[Jackson Tools] does not store any credit card data. When payments are processed via debit/credit card, [Jackson Tools] uses third-party vendors that are PCI-DSS compliant. At no point does [Jackson Tools] have access to your credit card information. For further information on how we meet industry standards for credit card information security visit https://freewebstore.com/PCI_compliance.html.

3. How we use the information we collect.

We use your personal data for legitimate business reasons, for example email you when your order has been received. It will also enable us to contact you by email, fax, post, SMS, social media or telephone where necessary concerning [Jackson Tools] or an order you have placed; to record your personal preferences; to personalize our services to you (such as by pre-populating fields to make it easier for you to provide information when you return
to the [Jackson Tools]. It will also enable us to produce reports you request as part of the services we provide.

Contacting you for Marketing Purposes - We may use your personal data to contact you by email, fax, post, SMS, social media and/or telephone to let you know about our other [Jackson Tools] and/or third-party services, content, offers or product ranges which may be of interest to you. We will only use your data in this way where you have provided consent, we have legitimate business reasons for doing so, or where we are otherwise entitled by law
to do so. If you would like us to stop providing you with such notifications, just contact us using the details in Section “How to Contact Us” at the end of this policy. Please note, this may take up to five working day to take effect. To stop receiving emails from [Jackson Tools] itself, you should cancel your [Jackson Tools] account or unsubscribe from our mailing list.

Legal Requirements – We may use your personal data to comply with any legal obligations to which we are subject.

4. Why do we use your personal data?

We collect and use your personal data for a variety of reasons. We need some data to enter into and perform our contract with you. The lawful basis for processing your personal data is Consent as you have consented to provide your personal details to us to allow us to provide a service to you. If you fail to provide such data we will be unable to provide our service to you.

Other information we collect because we have legitimate business interests, for example, in:

Fulfilling your order and providing updates on the order.
Understanding how our customers use our products, services and websites;
Understanding and responding to customer feedback;
Researching and analysing the services our customers want;
Improving our product and better understanding how our customers use it.

5. How we share information we collect.

Except as described in this policy, [Jackson Tools] does not divulge any personal information gathered via its services to third parties.

We may share your personal data with third parties in certain circumstances:

We may disclose your data to any member of our group (which means our subsidiaries or our ultimate holding company);
in the event that we, our business, or substantially all of its assets are acquired by a third party (in which case personal information about customers will be one of the transferred assets);
if we are under a duty to disclose or share your personal in order to comply with any legal obligation; to cooperate with law enforcement officials in the investigation of unlawful activities of [Jackson Tools] website users or relating to [Jackson Tools] users; or in order to enforce or apply any contract with you; or to protect our rights, property, or safety of our employees, customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection or unlawful activity.

We also utilize a number of carefully selected third parties to help provide our services to you. Examples of these functions include website creation and hosting, email, providing marketing assistance and data analysis, data management, handling credit card transactions and providing customer service. In choosing to work with any such third parties, we will always ensure that the security policies and confidentiality arrangements of those third parties adhere to the same requirements we ourselves impose and expect, as a minimum. No ownership rights to the data will be transferred to any third party.

Sub-processors we use:

Name Service Provided Link

WIX Commerce provider https://www.wix.com/about/privacy
for website design,
hosting and data

6. How long do we store your data for?

We only store your data for as long as necessary for the purposes of processing set out in
this policy.

Data Retention Policy.

Category What personal information is kept? How long is it kept for?

Order Data Name, email, address For as long as needed for business records only we do not share customer data

Invoice’s Name, email, address For as long as needed for business records only we do not share customer data

My Account Name, email, address Active until user unsubscribes or
makes an individual request

Newsletter subscriptions Name, Email address Active until user unsubscribes

7. How to access and control your information.

You are free to change your personal details in the My Account section of your account at any time, if you have set up an account with us. You can also ask us for a copy of your personal data that we hold. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide
information requested if identity is not established. Please see “Your Individual Rights” below. Generally, we will retain your personal data for a reasonable period, or for as long as the law requires.

Your individual rights.

7.1. Access to your personal data: You can ask us to confirm if we are processing your personal data and you may request a copy of your personal data by contacting us. See Section “How to Contact Us” at the end of this policy.

7.2. Right to change or withdraw your consent: Where you have given us consent to make use of your personal data for any of the purposes outlined in this policy, you may withdraw that consent at any time by contacting us using the details located at Section “How to Contact Us” at the end of this policy. If you wish to change your contact preferences or no longer wish to be contacted for marketing purposes, use the Unsubscribe link in the email or get in touch. See Section “How to Contact Us” at the end of this policy.

7.3. Right to Rectification: You may ask us to update out of date or inaccurate information we hold about you. To do so, please log on to your [Jackson Tools] account and update your information or get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.4. Right to Erasure: In certain circumstances you may ask us to erase your Personal Data. If you would like us to erase the personal data we hold about you, please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.5. Right to Data Portability: In certain circumstances you may ask us to provide you with the personal data that we hold about you in a structured, commonly used, machine readable form, or ask for us to send such personal data to another data controller.

7.6. Right to object: In certain circumstances you may object to our processing of your personal data. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.7. Right to restrict processing: You can ask us to restrict the processing of personal data we hold about you in certain circumstances. Please get in touch using the details at Section “How to Contact Us” at the end of this policy.

7.8. Make a complaint: You may make a complaint about our data processing activities, please contact us. See Section “How to Contact Us” at the end of this policy.

7.9. Getting in touch: To make enquiries and/or to exercise any of your rights in this privacy policy please contact us. See “How to Contact Us” at the end of this policy.

9. Data security.

We take security and privacy seriously. We will endeavour to take all reasonable steps to keep your personal data secure once it has been transferred to our systems. We adopt appropriate, industry standard data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction. For more information how we keep our online data safe, visit https://freewebstore.com/privacy.html.

10. How to Contact Us.

If you have any queries relating to this Privacy Policy or [Jackson Tools] use of your personal or financial data, please contact [jslatelayer@aol.com]

Privacy Policy

When you visit our website or purchase our products through our web site or via a third party stockist be that in store or online, you trust us with your information. This Privacy Policy, explains how we use any information we collect about you and forms part of our Conditions of Website Use.

Any payments made via PayPal will be subject to the PayPal Privacy Policy.

Any payments made via Stockists will be subject to their Privacy Policy.

This website is operated by Jackson Tools Ltd (“Jackson Tools Ltd", "we" or "us").

We are committed to protecting your privacy and we comply with data protection laws applicable to the United Kingdom.

This privacy policy applies to personal information about:

Visitors to our website
Customers who purchase goods or services or create an account with us
Our suppliers

What is personal information?

Personal information is any information relating to an individual who can be identified directly or indirectly, often by name, account number, location, an online identifier or other factors specific to their identity.

Personal information may include “special category data” relating to racial or ethnic origin, political opinions, religious beliefs, membership of a trade union, physical or mental health and criminal records and allegations.

As a rule, we do not collect “special category data” about visitors to our website or our customers or suppliers. The exception is where we identify suspected criminal activity such as fraudulent claims or the use of stolen payment card details. In this case we will record details of the suspected criminal activity and may take appropriate action, including refusing to accept orders, make payments or give refunds. We may also report the incident to the relevant bank or payment card issuer or to the police or other appropriate authorities.

See below for details of how we may use your personal information.

Website Visitors: The personal information we collect about you and how we use it.

You can visit and browse our website without providing your name or contact details.

Like many websites, our server logs capture details of your operating system, browser software, IP (Internet Protocol) address and Uniform Resource Locator (URL), including the date and time of your visit.

Customers: The personal information we collect about you and how we use it.

If you purchase products or services from us, we may use your personal information in the following ways.

Enquiries and Information:

to answer your questions or provide you with information you have requested;
to keep track of sales and enquiries
to keep you informed about our products and services
to notify you about important changes or developments to our site or services;

Orders and Account Management:

to process your order
to help with any questions if you have started an order but not completed it
to manage deliveries
to manage your account, including carrying out identity checks (if applicable)
to manage your credit account (if applicable) including carrying out credit checks

Customer Relationship:

to contact you for your views on our products and services
to publish trends and/or to improve usefulness and content of our website
to link with social media sites and services, for example, for advertising purposes
for market research purposes, by tracking activity on our site or in store (on an anonymous basis) to identify trends and/or to improve usefulness and content

Other:

for product liability purposes
to deal with enquiries and complaints
for claims management and insurance purposes
for general record keeping purposes

Suppliers: The personal information we collect about you and how we use it.

If you supply products or services to us, we may use your personal information in the following ways:

for order processing and management;
to manage deliveries, returns and refunds;
for product liability purposes;
to manage your account, including conducting credit and other background checks where applicable;
for market research purposes;
to notify you about important changes or developments to our websites or services;
for supply chain management;
to deal with enquiries and complaints;
for claims management and insurance purposes; and
for record keeping purposes.

If you are a supplier and you have any questions about how we use your personal information, please contact your usual business contact.

Understanding Our Customers.

We never see or store your payment card details.

Keeping You Informed.

If you sign up to receive updates or have bought or enquired about our products or services, we may use the information we collect to let you know about our other products and services which may be of interest to you and to keep you updated with information about promotional offers and what is coming soon.

If you leave items in your shopping basket on our website without completing a purchase, we may send you an email to follow up and ask if you need any help with your order.

Retention.

We will retain your personal information for as long as needed for the legitimate business purposes described above. If you are a visitor to the website, we will retain your information for a limited period in order to respond to your query, provide you with the information you require or to send you updates on our products and services for as long as you indicate that you are happy for us to do so.

If you make a one-off purchase, we normally keep records of the transaction for 7 years. If you are an account customer or a supplier, we normally keep records for 7 years after the closure of your account or the last purchase or sale you made. In all cases, this is for accounting, tax and product liability purposes.

Your information may be retained for longer than this if there are valid legal grounds for us to do so, for example if required by law or court order, or as needed to defend or pursue legal claims.

Working with Service Providers.

Like most organisations, we engage service providers to run our website, to help us administer accounts, to conduct credit checks and fraud screening, and to handle marketing campaigns. We also work with a large number of suppliers who provide products and delivery services to us. We will only provide these companies with the information they need to deliver the service we have engaged them for and they are prohibited from using that information for any other purpose. Whenever we share personal information about our customers or visitors to our website with our service providers, we will put in place contracts which require the service provider to protect the information and keep it secure. See also Transferring information to other countries below.

Other Disclosures.

Your personal data may be disclosed to the following third parties for the purposes described above:

tax, customs and excise authorities
regulators, courts and the police
fraud screening agencies
central and local government
insurance companies
other professional advisors

We may also disclose your personal information if we believe that the disclosure is necessary to enforce or apply our terms and conditions or otherwise protect and defend our rights, property or the safety of our customers and other users of the website.

We may disclose and/or transfer your personal information in connection with a reorganisation of all or part of our business, if the majority of our shares are bought by another company or if we transfer all or some of our assets to another company.

Security.

We are committed to safeguarding the personal information you provide to us. We use appropriate measures to protect the information that you submit through our website and the information we collect and store about our customers. For further details please see our Security Online section https://www.jacksonslatelayer.co.uk/securityInternally, we restrict access to personal information. Only employees who need the information in order to do their jobs have access to it.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of information you submit via our website and any transmission is at your own risk. Once we have received your information, we will take appropriate technical and organisational measures to safeguard your personal data against loss, theft and unauthorised use, access or modification.

If you have created an account or registered to use any online services, your account details may be password protected. It is your responsibility to keep your password confidential and to sign out once you have finished browsing.

Changes to this policy.

This privacy policy was last updated in May 2021. Any changes to this privacy policy will be posted here. Please refer back to this page regularly.

Links to other websites.

Links may be provided on our website to other websites that are not operated by us. If you use these links, you will leave our website. You should note that we are not responsible for the contents of any third party website. External sites will have their own privacy policies which you should read carefully.

Your Rights

Marketing.

If you have an online account you can access, update and correct your personal information – including your marketing choices – using the account management facilities.

You can opt out of receiving marketing at any time by using the unsubscribe option in the message or by contacting our customer service teamhttps://www.jacksonslatelayer.co.uk/contactus . You can also opt out of postal and telephone marketing by contacting us using the contact us link on the website.

If you prefer not to receive marketing which is tailored to suit your customer profile, please contact our customer service team http://jacksonslatelayer.co.uk/contact-us . You will still receive generic marketing unless you opt out of receiving marketing entirely.

Access and Correction.

If you would like to correct or update any of your other personal information, or if you would like a copy of the personal information we hold, please contact the Jackson Tools Ltd Data Protection Officer at the address below. We may need to ask for proof of your identity before we can respond to your request.

Other Rights.

You may also have the following rights in relation to your personal information:

in certain circumstances, the right to restrict or object to the processing of your personal information (including profiling), or request that your personal information is deleted where you have provided personal information voluntarily, or otherwise consented to its use, the right to withdraw your consent in certain circumstances, the right to receive a copy of the personal information which you have provided to us, in a structured, commonly used and machine-readable format or to request that we transfer that information to another party (known as “data portability”) the right to complain to a Data Protection Authority (see further below)

If you have a query about this privacy policy or wish to exercise your rights, please contact our Data Protection Officer by emailing to them at:

jslatelayer@aol.com (marking emails for the attention of the Data Protection Officer)

If you are not satisfied with our use of your personal information or our response to any request made by you in relation to your personal information, you have a right to make a complaint to the Information Commissioner:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF